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FAQ:

How to share my spreadsheet with other multi users?

Sharing in Excel 97/2000/XP/2003
Sharing in Excel Office 2007
Sharing in Excel Office 2010
Sharing in Excel Office 2013

Can Google Docs open my excel spreadsheet tmeplates file?Google Docs can open Excel Spreadsheet Templates, but just very basic function. You can use "upload" function and convert your Excel Spreadsheet to Google Doc. a few popular functions that exist in Excel but not in Google’s Spreadsheet software. Here are few examples: Some of the missing functions are related to data types that do not exist in Google Spreadsheet such as complex numbers

I need a customized Microsoft® Excel® based spreadsheet solution. Can I get some help from SpreadsheetsBuilder?
We will glad to help our customer modify our spreadsheet products based on their need, please contact us at: support@spreadsheetsbuilder.com for more detail.

Are all the transactions secure?
A lot of Internet users are very skeptical about making a purchase on-line. We totally understand this and want you to feel completely comfortable about making a purchase from us. For your convenience, we use PayPal as our credit card processor. With PayPal, your credit card information is never seen by us.

When I can received my spreadsheet?
You can download your spreadsheet right after you pay. Please contact to support@spreadsheetsbuilder.com if you placed your order but can not download the document file,

When I click on my download link, I receive an error message
Please email our support team at support@spreadsheetsbuilder.com we will sent product to you as an attachment.

What version of Microsoft® Excel® tool do I need?
All our spreadsheet templates are compatible with Microsoft® Excel® 97 or higher.

How can I open the download files?
The download files are "zipped" to to minimize the file size. You will need some extraction software tools like WinRaR to open it after your downloaded.

When I open the file, it asks me if I want to enable macros. What should I do?
You need to click "Yes" to accept macros in order to run the tools.

When I open the file, it doesn't ask me if I want to enable macros. Therefore, the macros are disabled. What should I do?
You need to set your macro security settings to Medium (or Lower):
For Microsoft® Excel® 97-2003: Tools>> Options >> Security >> Macro Security, and selecting the 'Medium' level.
For Microsoft® Excel® 2007: Click on the top left ribbon button and choose Excel® Options >> Trust Center >> Trust Center Settings... >> Macro Settings and select 'Disable all macros with notification'.

Are these spreadsheets from Safe Web Store?
Norton Safe Web has analyzed spreadsheetsbuilder.com for safety and security problems, Norton Safty Report

Please contact us at support@spreadsheetsbuilder.com for assistance, if your question is not answered.


Spreadsheet Refund Policy

A full refund will be granted if the spreadsheets you purchased is not available to you either by download or by email within 48 hours of purchase. All other refund requests will be handled on a case-by-case basis.

We apologize, but we cannot provide refunds for: